Storm-damaged Texas home roof being inspected by a licensed public adjuster
Licensed Public Adjusters in Texas & Florida

Houston Public Adjusters for Commercial and Residential Claims

Get a Full, Documented Claim.

Dependable Claims Specialists - Public Insurance Adjusters (DCS PIA) is a Webster, Texas public adjusting firm and Houston public adjuster serving Greater Houston, Harris and Galveston Counties and the Gulf Coast, licensed statewide in Texas (TX Firm License #3134924) and Florida (FL Firm License #W820363). We work only for policyholders, never for insurers: insurance industry experience since 2010, representing policyholders since 2017. Our public adjusting services start with a free claim review, no recovery no fee, and we respond within one business day.

Licensed public adjusters serving Greater Houston, Texas & South Florida, helping homeowners and businesses near you present a fully documented insurance claim.

When your insurance company sends its adjuster, you can have your own licensed public adjuster. DCS works only for policyholders, not the insurance company.

No Recovery

No Fee

Free

Claim Review

Licensed

TX & FL

Get a Free Claim Review

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Recent DCS Outcomes

Hurricane Ian Appraisal Award
Sanibel Island, FL

The carrier valued this Hurricane Ian loss below the policy deductible, effectively offering nothing. After the appraisal clause was invoked and DCS served as the policyholder appraiser, the appraisal panel issued an award of $1,427,372.70. The award rested on the inspection, scope, and pricing in the record.

Carrier's Initial PositionBelow Deductible
Appraisal Award$1,427,372.70
Appraisal Award
Hurricane Beryl
Alvin, TX

A 50-year State Farm customer had major portions of their Beryl claim denied. A large tree struck the front of the house with multiple limb penetrations and water flowed into seven rooms. DCS documented the full scope, and the partial denial was reversed. The final settlement included a new roof, new A/C unit, and full damage payments.

Initial Insurance Offer$78,035
DCS Settlement$157,879
Amount Recovered+$79,844
Hurricane Beryl (TWIA)
Galveston, TX

A Galveston homeowner with Texas Windstorm Insurance Association (TWIA) coverage received an initial offer several times smaller than the actual damage warranted. DCS negotiated the settlement up using detailed documentation and construction knowledge.

Initial Insurance Offer$26,000
DCS Settlement$118,000
Amount Recovered+$92,000
December 2024 Tornado
Spring, TX

A late-December 2024 tornado swept through Spring and damaged the home. The initial Homesite scope captured only a fraction of the actual structural and roof-decking damage. DCS lifted shingles, documented fastener pull-through, and built a supplement that raised the settlement from $21,682.74 to $122,602.83, about 5.65 times the first offer.

Initial Insurance Offer$21,682.74
DCS Settlement$122,602.83
Amount Recovered+$100,920.09
Concealed Water / HVAC
Friendswood, TX

Extensive concealed water damage from a failed HVAC condensation line. The initial Homeowners of America offer did not account for the full scope of subflooring, wall cavity, and cabinet damage. DCS documented the cause of the leak and the damage trail and negotiated a final settlement at least 25 times the initial offer.

Initial Insurance Offer$10,000
DCS Settlement$250,000+
Amount Recovered+$240,000
Plumbing Leak (Denied)
Houston, TX

Allstate denied the plumbing leak claim in full on wear-and-tear grounds. DCS assembled engineering causation evidence, documented the carrier timeline, and negotiated a full reversal to the policy limit.

Initial Insurance OfferDenied
DCS SettlementPolicy Limits
Full Reversal
Hail & Roof Leak
Fulshear, TX

The initial State Farm offer on a hail-and-roof-leak claim captured only visible surface damage. DCS documented the true scope of roof decking, fastener pull-through, and interior water damage from the resulting leak. The final settlement was about 6.5 times the initial offer.

Initial Insurance Offer$17,248.00
DCS Settlement$111,525.05
Amount Recovered+$94,277.05
Hurricane Beryl (Day-1 Engagement)
Spring, TX

A tree fell on the home during Hurricane Beryl, causing major structural and interior water damage. DCS was engaged from the first day of the claim and documented dwelling, ALE (loss of use), and personal property across all coverages.

Initial Insurance OfferDay 1 Engagement
DCS Settlement$380,243+
Full Documentation
Plumbing / Water (Day-1 Engagement)
Conroe, TX

A failed toilet supply line caused extensive water damage across multiple rooms. DCS was engaged from day one and presented a documented claim including subfloor, cabinet, and framing damage.

Initial Insurance OfferDay 1 Engagement
DCS Settlement$130,000+
Full Documentation
Plumbing Supply Line Leak
Humble, TX

A plumbing supply line leak caused extensive water damage, but the carrier's initial estimates came in far below the documented restoration scope. Through the formal appraisal process, with DCS serving as the party-appointed appraiser, the panel issued a binding award of $103,598.14 reflecting the documented cost of repair, $76,106.16 above the carrier's initial estimate.

Carrier's Initial Position$27,491.98
Appraisal Award$103,598.14
Award Difference$76,106.16
Property Damage
Houston, TX

The carrier's initial assessment of this loss was $15,644.10. Through the formal appraisal process, with DCS serving as the party-appointed appraiser, the panel issued a binding award of $97,913.50 reflecting the documented cost of repair, based on the evidence in the record.

Carrier's Initial Position$15,644.10
Appraisal Award$97,913.50
Award Difference+$82,269.40
Hurricane Beryl
Houston, TX

The initial Texas Fair Plan scope for this Hurricane Beryl claim came in well below the wind and storm damage. Acting as the public adjuster, DCS documented and negotiated the full extent of the property loss, and the final settlement rose by over $81,000.

Initial Insurance Offer$18,450.48
DCS Settlement$99,461.41
Amount Recovered+$81,010.93
Hurricane Ian
Sanibel Island, FL

Hurricane Ian heavily damaged Sanibel Island, and the carrier's initial offers fell well short of the destruction. Acting as the public adjuster, DCS scoped and negotiated the wind and structural damage, and the final settlement rose by over $181,000 to cover the rebuild.

Initial Insurance Offer$88,884.45
DCS Settlement$270,074.73
Amount Recovered+$181,190.28

Results vary and are not guaranteed. Each outcome shown reflects the facts, policy, and documentation of that specific claim. An appraisal award is an amount-of-loss determination and is not necessarily payment or the policyholder's net recovery.

Results vary and are not guaranteed. Every claim depends on its own policy, facts, and carrier evaluation.

You Paid for This Coverage.
DCS Helps You Present the Claim.

Your insurance company has adjusters, engineers, and attorneys on its side. Hiring a public adjuster is optional, but it puts a licensed professional with claims experience on yours.

Our founder spent years working inside the insurance industry, handling claims as a field adjuster and team lead before becoming a licensed public adjuster in 2017. Combined with a background in construction and remodeling going back decades, DCS understands property damage from the foundation up.

DCS guides you through the policy obligations, documents the loss, and negotiates the claim under the terms of your policy. Whether you are in Houston, Fort Lauderdale, or anywhere in our service area, DCS is a public adjuster near you.

Learn More About DCS PIA

Since 2010

Insurance Industry Experience

Since 2017

Licensed Public Adjuster

Millions

Recovered in Documented Cases

24/7

Emergency Line (After-Hours Routing)

First Steps

What to Do Immediately After a Loss

The steps you take in the first 24 to 72 hours after a property loss can affect your claim. Your policy is a contract, and it requires you to fulfill certain duties. DCS can help you document and organize the claim.

Ensure Safety First

Before anything else, make sure everyone is safe. If the structure is unsafe, do not enter. Contact emergency services if needed, then call us.

Report Your Loss Promptly

Notify your insurance company of the loss as soon as possible. Your policy requires prompt reporting. Delays can complicate your claim.

Document Everything

Take as many photos and videos as possible. There is no such thing as too many. Photograph every room, every angle, every damaged item before anything is moved or cleaned up.

Preserve Evidence Safely

Preserve damaged items for inspection when safe and practical. Follow public-health and qualified professional guidance for contaminated or hazardous materials. Photograph and inventory items safely before necessary disposal when possible; do not keep unsafe items merely for an inspection.

Track Every Expense

Keep receipts for every expense related to the loss, including temporary repairs, hotel stays, meals, and storage. These costs may be reimbursable under your policy.

Prevent Further Damage

Make reasonable temporary repairs to prevent additional damage, such as tarping a damaged roof or boarding broken windows. Keep all receipts. Your policy requires you to mitigate further loss.

Know Your Policy Duties

Your policy is a contract with obligations on both sides. You must cooperate with the investigation, provide a signed proof of loss, and submit to an examination under oath if requested. DCS can help organize damage records and claim documents. Ask your attorney about legal requirements and examination-under-oath preparation.

Get Appropriate Document Review

Before signing a release or a document described as a final settlement, ask a licensed attorney about its legal effect. DCS can review the damage estimate and payment history and provide supporting claim documents. Public adjusters do not provide legal advice.

Not sure what to do next? Call us right now. We will walk you through every step at no charge.

Why Choose Dependable Claims Specialists?

DCS brings carrier-side experience and construction expertise to every claim it handles.

Works Only for Policyholders

We never work for insurance companies. Our only job is to represent the policyholder and present the documented claim.

Insider Industry Knowledge

Our founder worked as a field adjuster and team lead for insurance carriers from 2010 to 2017. That experience shows how carriers evaluate claims.

Construction Experience

With a background in construction and remodeling going back decades, DCS understands repair costs and documents damage that is easy to miss.

Licensed to Handle Your Claim

Other than representing yourself, the only paid third parties who may negotiate a property claim on a policyholder's behalf are a licensed public adjuster or an attorney under Texas and Florida licensing law (Tex. Ins. Code Ch. 4102; Fla. Stat. §626.854). Contractors do the rebuilding. When coverage disputes, underpayments, or policy application issues arise, a licensed public adjuster or attorney can act for the policyholder.

We Manage the Claim File

From the initial inspection to the final settlement, DCS manages the claim file so you can focus on your family.

No Recovery, No Fee

You pay nothing upfront. Our fee is a percentage of the recovery, so no recovery means no fee.

Our 4-Step Process

DCS handles the paperwork and the carrier communication so you can focus on your family.

01

Free Consultation

Contact us for a free, no-obligation review of your policy and property damage. DCS will tell you whether it can help.

02

Property Inspection

DCS inspects your property and documents the damage, including what is hidden.

03

Claim Preparation

We prepare a documented claim package and submit it to your insurance company on your behalf.

04

Settlement

We negotiate directly with your insurer on the documented loss under your policy.

What Our Policyholders Say

Steve Saxenian

5 months ago

“Josh did the best job possible on my Beryl claim. Very professional and very very meticulous. He negotiated a settlement several times the amount the insurance company initially came up with due to his perseverance and knowledge of construction. Really the best decision I've made in years.”

Google Review

John Brau

5 months ago

“Dependable Claims Specialist (DCS) saved us! We have had State Farm Ins. for more than Fifty (50) years, and State Farm was denying major parts of our claim. We were totally frustrated until Josh Osteen at Dependable Claims Specialist came to our rescue. Josh has some of the most sophisticated equipment I have ever seen; he used this to document the damage and calculate the proper amount for the claim. With his help, we were able to get a new roof, new A/C unit and fair payments for the serious damage done by Hurricane BERYL.”

Google Review

Maria Deras

6 months ago

“When Hurricane Beryl hit and a tree fell on our house in Spring, we were completely overwhelmed. Josh stepped in and took all the stress off of us. He explained everything clearly and made sure our home, ALE, and personal property were covered, over $240,000 in total. It was such a relief knowing we were taken care of. I would recommend him to any family dealing with insurance.”

Google Review

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Areas We Serve in Texas and Florida

Licensed statewide in Texas and Florida. DCS accepts claims across both states following a review of the file. The counties below are where we work most often, from the Greater Houston area to South Florida.

Florida | South Florida & Gulf Coast
Additional FL Coverage

Lee County

Collier County

Do not see your city? Contact us to confirm service availability in your area.

Frequently Asked Questions

A public adjuster is a state-licensed insurance professional who works exclusively for policyholders, not insurance companies, on property damage claims. We inspect your damage, document losses, prepare and present the claim, and negotiate with your carrier under the terms of your policy. Public adjusters are licensed and regulated by state insurance departments (TDI in Texas, DFS in Florida).
The carrier's adjuster works for the insurance company; a public adjuster works only for you. The insurance adjuster is paid by the carrier and follows its guidelines; a public adjuster is paid by the policyholder and represents only your interests throughout the entire claims process. Public adjusters are state-licensed, bonded, and cannot represent both sides of the same claim.
Yes. "Private adjuster" and "personal adjuster" are informal names for the same state-licensed professional: the Public Insurance Adjuster. Texas Insurance Code Chapter 4102 and Florida Statutes §626.854 use the formal title. The role is "private" because the adjuster is hired by the policyholder (not the carrier) and "personal" because they represent you personally. Dependable Claims Specialists - Public Insurance Adjusters operates under the public adjuster license in both states.
No recovery, no fee. For public adjusting, you pay nothing upfront and our fee comes out of the money recovered. In Texas, if the insurer paid nothing before you signed with DCS, our fee is 10% of the recovery. If the insurer paid before you signed, our fee is 25% of the new money recovered and never exceeds 10% of the total settlement. This Texas fee structure does not apply to Florida. In Florida, your written agreement sets the fee within the limits that apply to your claim. Ask us to walk you through the agreement before you sign.
A public adjuster may help document a loss early or review an existing claim. Do not delay prompt notice to the insurer or necessary mitigation while choosing representation. Later review of an estimate, denial or possible supplement depends on the policy, facts and applicable deadlines.
We handle all first-party residential and commercial property damage claims: hurricane, hail, wind, fire, water, flood, roof leak, plumbing, mold, tornado, freeze, lightning, theft, vandalism, business interruption, and denied or underpaid claims. We do not handle auto, motorcycle, RV, boat, aircraft, or workers' compensation claims. We serve policyholders throughout Texas and South Florida.
How long a claim takes is largely controlled by the insurer, which holds the funds. DCS works toward a resolution within roughly 120 days; where a claim is not resolving in that window, we consider alternative dispute resolution such as the policy's appraisal clause. Both states also set time limits on the carrier; what those are on your claim, and what follows from a missed one, are legal questions for a licensed attorney. What DCS controls is the file, and complete documentation from the start helps.
A denial is not always the last word. Many are reviewed again when new evidence and a written supplement are submitted. We review denied claims, request the carrier's complete file, identify the stated basis for denial, gather independent inspection and engineering evidence as needed, and resubmit a documented supplement.
Yes. Dependable Claims Specialists holds Texas Firm License #3134924 and Florida Firm License #W820363, and individual adjuster Joshua Osteen is licensed in both states (TX #2237777 / FL #W045717). All are verifiable through the Texas Department of Insurance and the Florida Department of Financial Services public license lookup tools.
Yes. Policies commonly require prompt notice, reasonable steps to prevent more damage, records and cooperation. Keep damaged items for the insurer to see when it is safe. Photograph spoiled food, medicine and contaminated items, then throw them away. DCS helps organize claim records. Ask a licensed attorney about legal questions or examination-under-oath preparation.
Yes. DCS is licensed statewide in Texas and headquartered in Webster, and the Greater Houston area is where we work most often, including Harris, Montgomery, Galveston, Brazoria, Chambers, Fort Bend, Liberty, and Waller counties. With over 100 communities in our Texas service area, we are a public adjuster near you in the Houston metro. Call 833-4UR-LOSS for a free consultation.
Yes. DCS is licensed statewide in Florida and accepts claims across the state following a review of the file. South Florida is where we work most often, including Palm Beach, Broward, Miami-Dade, Lee, and Collier counties served from our Wellington office: Fort Lauderdale, Miami, West Palm Beach, Boca Raton, Naples, Fort Myers, and surrounding communities. Call 833-4UR-LOSS for a free consultation.
Dependable Claims Specialists is licensed statewide in Texas and Florida and accepts claims across both states following a review of the file. Greater Houston and South Florida are where we work most often. Call 833-4UR-LOSS or schedule a free online consultation to talk through your specific area. Always verify any public adjuster you contact through your state insurance department's online license lookup.

Does Your Policy Cover What You Think It Does?

Many homeowners do not read their insurance policy until they have a loss, and by then the policy terms are fixed. Endorsements, exclusions, and limitations in the policy can reduce a payment by tens of thousands of dollars.

Actual Cash Value vs. Replacement Cost

If your policy pays ACV instead of replacement cost, you could receive the depreciated value of a 15-year-old roof, not what it costs to replace it. The difference can be $20,000 or more.

Separate Wind and Hail Deductibles

In Texas, many policies have a wind and hail deductible of 1 to 5 percent of your dwelling coverage. On a $300,000 home, that is up to $15,000 out of pocket before coverage applies.

Flood Is Not Covered

Standard homeowners policies do not cover flood damage. If you are in or near a flood zone and do not have a separate flood policy, you have no coverage for rising water.

Roof Age Limitations

Some policies limit or exclude coverage for roofs over a certain age, or pay only actual cash value on older roofs regardless of the rest of your policy.

Read the Policy Before You Need It

A policy pays according to its terms, and those terms are set before the loss. DCS reads the policy and presents the claim under the coverage it provides.

Whether a loss is covered depends on the policy language and the facts of the loss.

Read: Insurance Myths and Facts

Ready for a Second Look at Your Claim?

Schedule a free, no-obligation consultation with a licensed public adjuster near you today. No recovery, no fee. No upfront cost to you.