Frequently Asked Questions

Compare the documented damage with your deductible, coverage terms and any claim-reporting duties. An inspection may help identify damage that is not obvious. Insurers may report filed claims to CLUE (Comprehensive Loss Underwriting Exchange) reports; a policy or deductible inquiry is different from filing a claim. Do not delay notice required by your policy while seeking an assessment.

It depends - Texas law (Tex. Ins. Code §551.107) addresses whether an insurer may surcharge or non-renew a homeowner policy based on claims resulting from natural causes such as wind or hail, and the Texas Department of Insurance publishes what applies to your policy; other claim types and repeat claims can raise your premium, and base-rate changes or the loss of a claims-free discount can still affect what you pay. Water, theft, liability, or multiple claims within a few years routinely trigger rate increases. Carriers also raise rates across entire ZIP codes after major storms regardless of whether any individual policyholder filed.

Insurers may report filed claims to CLUE, which generally contains up to seven years of claims history, including some claims without a payment. A policy or deductible inquiry is different from filing a claim. Ask your insurer how the contact will be recorded, and do not delay any notice your policy requires.

Review the damage, deductible and applicable coverage, and comply with policy notice requirements. A public adjuster can help document the damage and review the policy in the ordinary course of adjusting. Do not delay urgent safety work, mitigation or required notice while deciding whether to retain help.

A public adjuster is a state-licensed insurance professional who represents policyholders, not insurance companies, in property damage claims. They inspect damage, prepare detailed estimates, review policies, and negotiate directly with carriers to pursue the full settlement the policy provides. Public adjusters are licensed by state departments of insurance and must pass examinations and maintain continuing education. Learn more on our public adjusting page.

Yes - "private adjuster" and "personal adjuster" are informal names for the same state-licensed professional: the Public Insurance Adjuster. The formal title comes from Texas Insurance Code Chapter 4102 and Florida Statutes §626.854. The role is "private" because the adjuster is hired by the policyholder, not the carrier, and "personal" because they represent you personally. Texas Firm License #3134924 and Florida Firm License #W820363 are both held by Dependable Claims Specialists, and individual adjuster Joshua Osteen is licensed in both states (TX TDI #2237777 / FL DFS #W045717). See our full overview on the What Is a Public Insurance Adjuster page.

No recovery, no fee. For public adjusting, you pay nothing upfront and our fee comes out of the money recovered. In Texas, if the insurer paid nothing before you signed with DCS, our fee is 10% of the recovery. If the insurer paid before you signed, our fee is 25% of the new money recovered and never exceeds 10% of the total settlement. This Texas fee structure does not apply to Florida. In Florida, your written agreement sets the fee within the limits that apply to your claim. Ask us to walk you through the agreement before you sign.

A public adjuster may help document a loss early or review an existing estimate, denial or potential supplement. Do not delay prompt notice or necessary mitigation while choosing representation. Available options depend on the policy, facts, deadlines and any signed release. Consult an attorney about legal deadlines or the effect of settlement documents.

The carrier's adjuster is paid by the insurance company and works under its guidelines; a public adjuster is paid by the policyholder and works only for you. The difference is who pays and whose guidelines govern the work: a carrier adjuster evaluates the claim under the carrier's estimating and claim-handling guidelines, while a public adjuster documents the loss independently and negotiates the amount the policy provides. Read our detailed comparison article.

Yes if you want someone licensed to negotiate the claim - contractors repair damage but cannot legally negotiate insurance claims unless they hold a public adjuster license. Texas Insurance Code §4102.163 provides that a contractor may not act as a public insurance adjuster on property the contractor is servicing. A contractor can give you a repair estimate, but only a licensed public adjuster or an attorney can advocate for the claim with your carrier. We work alongside your chosen contractor so the repair scope and the claim documentation line up.

No - DCS PIA focuses on residential and commercial property claims and does not accept auto, motorcycle, RV, boat, watercraft, aircraft, or workers' compensation claims. We represent policyholders on real and commercial property losses: homes, condos, apartments, businesses, contents, and business interruption. If a vehicle strikes your home or commercial building, that is a property claim and we can help with the building damage. For vehicle-only losses, contact a licensed auto adjuster in your state.

How long a claim takes is largely controlled by the insurer, which holds the funds. DCS works toward a resolution within roughly 120 days; where a claim is not resolving in that window, we consider alternative dispute resolution such as the policy's appraisal clause. Submitting complete documentation from the start reduces back-and-forth with the carrier, which is a large part of what a public adjuster does on the file.

At minimum: your policy declarations page, dated photos of all damage, a written description of what happened, and any carrier correspondence. Receipts for emergency repairs, mitigation invoices, and a sworn proof of loss (if requested) come later. We help you gather everything - start with what you have and we will guide you through the rest.

In many cases, yes - if you discover additional damage or the original settlement was insufficient, you can file a supplemental claim in both Texas and Florida. Supplements must usually be filed within the policy's suit-limitation period and tied to the original date of loss. Coverage and timing depend on the policy form and its stated deadlines. Contact us for a no-cost review of your supplement options.

A denial is not final - the reasons denials are most often reversed (a misapplied exclusion, an incomplete investigation, a cause-of-damage dispute) can be addressed with additional evidence and a written supplement. We review denied claims, request the carrier's complete claim file, gather independent inspection and engineering evidence as needed, and resubmit. See our denied claims page for the full process.

Generally yes - if the damage was sudden and accidental, like a burst pipe or appliance failure, water damage is covered on most standard homeowner policies. Excluded: gradual leaks (the "continuous or repeated seepage" exclusion), flood (requires a separate NFIP or private flood policy), and maintenance-related decay. See our water damage claims page for the full coverage breakdown.

It depends on the cause - mold resulting from a covered water loss is typically covered, but mold from neglect or chronic moisture is excluded. Texas policies often cap mold coverage via a sub-limit endorsement (commonly $5,000 to $25,000 unless buy-back coverage was purchased). Florida treats mold similarly. See our mold damage page.

A regular deductible is a flat dollar amount; a hurricane or wind/hail deductible is a percentage of your dwelling coverage (typically 1-5%), so it is usually thousands of dollars higher. On a $400,000 dwelling, a 2% hurricane deductible is $8,000 out of pocket before the carrier pays anything. Texas wind/hail deductibles are commonly 1-2%; Florida hurricane deductibles are commonly 2-5%. The exact structure appears on your declarations page.

Ordinance and Law coverage pays the extra cost of bringing your property up to current building codes when repairing a covered loss. If your home was built under older codes, repairs may need to meet newer standards (impact-resistant glazing, code-compliant electrical, hurricane straps), and that incremental cost is covered under Ordinance and Law if your policy includes the endorsement. Most policies sub-limit this coverage; it is commonly underused on claims.

ALE covers reasonable temporary-housing, meal, and incremental living costs above your normal expenses when your home is uninhabitable due to a covered loss. This includes hotel or short-term rental, restaurant meals beyond your usual grocery spend, pet boarding, laundry, and storage. ALE is a commonly missed coverage on displaced-resident claims; we pursue it in full on every relevant file.

A Cosmetic Damage Exclusion removes coverage only for damage that affects appearance without impairing function - both conditions must be true for the exclusion to apply. CDEs typically target metal roofing, metal wall panels, soft metals, and gutters. Representative language defines cosmetic loss as loss that "alters only the appearance of the property and does not result in the failure of the property to perform its intended function." If the damage affects function (granule loss, fractured coatings, dented panels that no longer shed water, compromised seams), the CDE classification is challengeable. Read our full guide: Hail Claim Denied as "Cosmetic Damage"? How to Prove Functional Damage.

Request the written reason for the denial and the exact endorsement, then arrange an inspection to document the observed damage. Use scaled photos, product-specific manufacturer guidance and moisture testing where relevant. ASTM D3462 evaluates shingles as manufactured; it does not establish an insurance-coverage threshold for an installed roof. DCS can present a supported supplement. Ask an attorney about disputed legal coverage or deadlines.

Not automatically - a dent is treated as cosmetic only when it does not impair the panel's function; once function is impaired, the damage can be documented and presented as functional, and the CDE classification can be challenged - the outcome depends on the specific endorsement language. A metal panel that no longer lies flat, no longer channels water correctly, has a fractured factory coating exposing substrate to corrosion, or has compromised seam integrity is functionally damaged. Close-up photography, coating-fracture documentation, water-flow analysis, and manufacturer specifications are the evidence that reclassifies these dents. Stone-coated steel and standing-seam roofs are particularly susceptible to functional impairment from large hail even when the top-down view looks superficial.

It can indicate damage, but the amount, cause and effect need a roof-specific assessment. Document the condition with scaled photos and product-specific manufacturer guidance. ASTM D3462 evaluates shingles as manufactured, not installed-roof insurance coverage. The policy and evidence determine how the claim is evaluated.

Your rights on a storm claim start with the policy itself - the contract sets out what is covered, the duties and deadlines that apply after a loss, and, on most forms, an appraisal clause for disputes about the amount of loss. Ask the carrier to put its position in writing at every stage and keep every document, because a complete written record is the foundation of the claim. Texas law also governs how carriers handle and pay claims, but whether a carrier has met those legal obligations on a specific claim, and what remedies may follow, are questions for a licensed attorney. A public adjuster documents the loss and the claim timeline so the claim, and any later legal review, stands on complete evidence.

A percentage deductible is a wind/hail deductible expressed as a percentage of your dwelling coverage rather than a flat dollar amount, typically 1-2% in Texas. On a $300,000 dwelling, a 2% deductible means $6,000 out of pocket before insurance pays. The exact percentage appears on your declarations page. Some Texas coastal policies use even higher named-storm percentages (up to 5%). Always check before a major storm season.

Florida addresses matching by statute: when damaged property is repaired or replaced, the statute speaks to a result that is reasonably uniform in appearance with adjacent undamaged areas. In practice this often means replacing an entire roof slope, an entire siding elevation, or a contiguous flooring run rather than patching the damaged section. Unless the policy provides otherwise, the statute requires repaired or replaced property to be reasonably uniform with the adjoining area; how it applies to a specific claim is a question for a licensed attorney.

Florida hurricane deductibles are typically 2-5% of dwelling coverage, and under Fla. Stat. §627.701 a personal-lines residential hurricane deductible is applied on an annual basis rather than to each separate storm. On a $400,000 dwelling with a 2% deductible, the first $8,000 of hurricane loss for that year is your responsibility; later hurricane losses in the same year do not re-trigger the full deductible. Verify the annual-aggregate language on your declarations page - it is one of the most valuable protections in the Florida homeowner form.

DCS PIA is licensed statewide in Texas and Florida and accepts claims across both states following a review of the file. The firm works from offices in Webster, TX and Wellington, FL. The counties we work in most often are Harris, Montgomery, Galveston, Fort Bend, Brazoria, Chambers, Liberty, Waller, and Polk in Texas, and Palm Beach, Broward, Miami-Dade, Lee, and Collier in Florida. See our full service areas list.

Yes - DCS PIA handles commercial property claims of all sizes including office, retail, warehouse, restaurant, multi-family, and habitational portfolios. We also handle business interruption, extra expense, contingent business interruption, civil-authority, and dependent-property coverages. See our commercial claims page for the full scope.

Call 833-4UR-LOSS (833-487-5677) or submit a free claim review online - we will assess your situation at no cost and let you know how we can help. No upfront fees, no commitment to retain us. You can also submit a free claim review through our intake form, or email intake@dcspia.com.