Privacy Policy
Dependable Claims Specialists
Last Updated: October 9, 2026
Your data is never sold
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Encrypted in transit and at rest
1. Introduction
Dependable Claims Specialists ("DCS," "we," "us," or "our") is a licensed public adjusting firm serving property owners in Texas and Florida. We are committed to protecting the privacy and security of the personal information you share with us.
This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your personal data. This policy applies to our website at dcspia.com, including all forms, pages, and services offered through the site.
By using our website or submitting any form, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We collect information you give us when you submit a form, contact us, or request our services, and some technical information collected automatically. This may include:
Contact and Identity Information
Name, phone number, email address, mailing address, and property address.
Insurance and Claim Information
Insurance company name, policy number, claim number, date of loss, cause of loss, coverage details, adjuster information, and claim status.
Documents and Files
Insurance policies, declaration pages, photographs, videos, estimates, receipts, correspondence, and any other documents you upload through our intake forms.
Communications
Messages, descriptions, timelines, and other written or voice-to-text content you provide when describing your loss or claim.
Referral Information
How you heard about us and, if referred by a person, their name.
Technical Information
Browser type, device type, IP address, pages visited, and your approximate area estimated from your IP address (by our host or, if that fails, by the lookup service ipapi.co), collected automatically through standard web server logs, bot-protection services, and the Google Analytics and Google Ads tags described in section 10.
3. How We Use Your Information
We use the information you provide solely for the following purposes:
- •To evaluate your insurance claim and determine how we may be able to assist you.
- •To contact you by phone, email, or text to discuss your claim and our services.
- •To organize and manage your claim file, including storing documents in a secure, encrypted folder accessible only to our team and you.
- •To record your intake information in our secure client management system for internal use only.
- •To send you transactional communications related to your claim or our services, such as confirmation emails and follow-ups.
- •To comply with applicable laws, regulations, and professional licensing requirements.
- •To protect the security and integrity of our website and prevent fraudulent or automated submissions.
- •To measure how visitors use our website and which of our ads lead to inquiries, and to show our ads to people who have visited our website, through the Google Analytics and Google Ads tags described in section 10.
- •AI Processing & Vendor Sharing: By submitting your information, you consent to our use of your data, in conjunction with Artificial Intelligence (AI) tools, for the sole purpose of evaluating, negotiating, and processing your claims. You further consent that DCS has the right to share necessary claim data with affiliated vendors, contractors, attorneys, and specialized experts strictly as required to process and resolve your claim.
4. We Do Not Sell Your Data
We do not sell, rent, or trade your personal information, and we do not give it to data brokers, lead-generation services, or other marketing companies. Google receives the information described in section 10.
Our website does use the Google Analytics and Google Ads tags described in section 10. They send Google information about your visit, such as the pages you view, so we can measure visits and which of our ads lead to inquiries and so our ads can be shown to people who have visited our website. When you submit a form, the Google Ads tag can also send Google the contact details on that page in hashed or encrypted form (section 10). You can turn them off with the cookie banner.
The information you send us about your claim is used to evaluate and assist with your claim, and in de-identified, aggregated form as described in section 14. It is not a product, and we do not sell it.
5. Third-Party Services
To operate our website and manage your claim information securely, we use trusted third-party service providers. Except for Google (see below and section 10), these providers process your data only as we direct and are bound by their own privacy and security commitments. Categories of services include:
- •Website hosting and infrastructure
- •Secure client record management
- •Encrypted document storage
- •Transactional email and SMS delivery
- •AI-assisted claim analysis and customer support
- •Bot and spam protection
- •Website analytics and advertising measurement (Google Analytics and Google Ads, section 10)
- •IP-based location lookup (ipapi.co, used only if our own lookup fails)
The providers that handle your claim information are not authorized to use it for their own marketing or to share it with other parties. Google's use of the information its tags collect on our website is governed by Google's privacy policy (policies.google.com/privacy) and by the settings described in section 10. We do not use data-brokering technology on this website.
6. Data Security
We take the security of your personal and insurance information seriously. The following measures are in place to protect your data:
- •Encryption in transit: All data transmitted between your browser and our website is encrypted in transit over HTTPS (TLS), enforced on every page.
- •API key security: The keys and credentials our systems use to reach third-party services are not included in the website code your browser loads.
- •Bot protection: All forms are protected by automated bot detection to prevent spam submissions and unauthorized access attempts.
- •Access controls: Access to your claim file and records is limited to authorized DCS personnel and the service providers that process data on our behalf.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including any applicable legal, regulatory, or professional licensing requirements. For insurance claim files, records are retained for the duration of the record-retention period the applicable state requires of licensed public adjusters - Texas or Florida, depending on where the claim was handled (see Section 19 of our Terms of Service).
If you would like your information deleted and there is no legal obligation requiring us to retain it, you may contact us using the information in Section 13 below.
8. Your Rights
Depending on your state of residence, you may have certain rights regarding your personal information. These include:
Right to Access
You may request a copy of the personal information we hold about you.
Right to Correction
You may request that we correct any inaccurate information we hold about you.
Right to Deletion
You may request that we delete your personal information, subject to any legal retention obligations.
Right to Opt Out of Communications
You may opt out of non-essential communications from us at any time by contacting us directly or using the unsubscribe link in any email we send.
To exercise any of these rights, please contact us using the information in Section 13. We will respond to your request within 30 days.
9. SMS Text Messaging Terms
You agree to receive text (SMS) messages from Dependable Claims Specialists (DCS PIA) by checking the optional SMS consent box on one of our forms. Checking the box is not a condition of submitting a form or receiving our services. The messages are transactional, related to your claim, appointment, or inquiry, and may include:
- •Appointment confirmations and reminders
- •Claim status updates
- •Responses to your inquiries
- •Scheduling links and follow-up notifications
Message Frequency
Message frequency varies based on the status of your claim or services. We do not send marketing or promotional text messages.
Data Sharing
Mobile information and SMS opt-in consent will not be shared with any third parties or affiliates for marketing or promotional purposes.
Message and Data Rates
Standard message and data rates may apply depending on your mobile carrier plan.
How to Opt Out
You can opt out at any time by replying STOP to any message from us. You will receive a one-time confirmation that you have been unsubscribed. After opting out, you will no longer receive SMS messages from DCS unless you re-consent.
Help
For assistance, reply HELP to any message, or contact us at intake@dcspia.com or call 833-4UR-LOSS (833-487-5677).
SMS Service Provider
SMS messages are delivered through a third-party SMS delivery provider. That provider processes your phone number and message content solely for delivery purposes and does not use your data for marketing.
Supported Carriers
SMS messaging is supported on all major US carriers including AT&T, T-Mobile, Verizon, UScellular, and others. Carriers are not liable for delayed or undelivered messages.
11. California Privacy Rights (CCPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) grants you the following rights:
- •Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you.
- •Right to Delete: You may request deletion of your personal information, subject to legal retention requirements.
- •Right to Opt Out of Sale: We do not sell your personal information. We have never sold personal information and have no plans to do so.
- •Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
To submit a verifiable consumer request, contact us at intake@dcspia.com or call 833-4UR-LOSS. We will respond within 45 days.
12. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.
13. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your information is being handled, please contact us:
14. Aggregated Data & Industry Analytics
In addition to processing your personal information for claim management purposes, Dependable Claims Specialists (DCS PIA) may compile aggregated, de-identified data derived from claim records, vendor interactions, and system metadata for the purposes of industry analytics, benchmarking, and trend analysis.
While all Personally Identifiable Information (PII) is kept strictly confidential, we reserve the right to aggregate, anonymize, and analyze metadata, timeline events, and vendor interactions within our system. This aggregated data cannot be used to identify any individual client.
Aggregated and anonymized data may be utilized for: industry advocacy and legislative support, identifying systemic practices that may harm policyholders, benchmarking claim processing efficiency, and improving our services.
You may opt out of having your claim data included in aggregated analytics by contacting us using the information in section 13. Opting out will not affect the processing of your individual claim.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.
