
Representing policyholders across Greater Houston, Galveston Bay, and the surrounding counties. When the insurance company underpays or denies your claim, we fight to get you what your policy promises.
Based in Webster, TX — Harris County, near the Galveston County border in the NASA / Clear Lake area. We serve homeowners and businesses throughout the Texas Gulf Coast and beyond.
Texas is one of the most disaster-prone states in the country. Every year, millions of Texans deal with property damage from hurricanes, tropical storms, hailstorms, tornadoes, flash flooding, and freeze events. The Texas Gulf Coast, stretching from Galveston Island through Harris County and into Chambers and Brazoria counties, sits directly in the path of Atlantic hurricanes and tropical weather systems. Inland communities in Montgomery, Fort Bend, Waller, Liberty, and Polk counties face tornadoes, large hail, straight-line winds, and severe flash flooding that can devastate homes and businesses in minutes.
Hurricane Harvey in 2017 dumped over 60 inches of rain on parts of the Houston metro, causing an estimated $125 billion in damage and flooding more than 200,000 homes. The Winter Storm Uri freeze event in February 2021 burst pipes in over 600,000 Texas homes, and many policyholders discovered their claims were underpaid or denied entirely. Hail season from March through June regularly produces golf-ball-sized hailstones across the Greater Houston area, damaging roofs, siding, gutters, HVAC systems, fences, and vehicles by the tens of thousands.
When you file a property damage claim in Texas, the insurance company assigns their own adjuster to inspect and value the damage. That adjuster works for the insurance company, not for you. Their financial incentive is to minimize the payout. A public adjuster is a licensed insurance professional who works exclusively for the policyholder. We inspect your property, document every item of damage, review your insurance policy line by line, prepare a detailed estimate using Xactimate (the same software the insurance companies use), and negotiate directly with your carrier until you receive the settlement your policy entitles you to.
Studies consistently show that policyholders who hire a public adjuster receive significantly larger settlements than those who handle claims on their own. The reason is simple: insurance policies are complex legal contracts, and most homeowners do not know what their policy covers, what they are entitled to, or how to properly document damage to maximize their recovery. Carriers count on this knowledge gap. A public adjuster closes it.
Texas weather is relentless and unpredictable. The state spans multiple climate zones, and the Gulf Coast region where DCS is headquartered experiences the full spectrum of severe weather events throughout the year.
Hurricane Season (June 1 – November 30): The Texas Gulf Coast is a primary target for Atlantic hurricanes and tropical storms. Galveston, Chambers, and Brazoria counties face direct landfall risk, while Harris, Fort Bend, and Montgomery counties are hammered by catastrophic rainfall and wind even from storms that make landfall hundreds of miles away. Hurricane-force winds strip roofs, topple trees, shatter windows, and drive rain into structures. Storm surge along the coast can destroy everything in its path. Even tropical storms that never reach hurricane strength routinely dump 10 to 20 inches of rain on the region, flooding thousands of homes.
Hail Season (March – June): Severe thunderstorms roll through the Greater Houston area regularly during spring, producing damaging hail that ranges from marble to softball size. A single hailstorm can damage tens of thousands of roofs in a matter of minutes. Insurance carriers receive such a high volume of hail claims in Texas that they often rush adjustments, undervalue damage, or use preferred vendors who provide lowball estimates. Homeowners who accept the first offer frequently leave thousands of dollars on the table.
Tornadoes and Straight-Line Winds: The Houston metro is not in Tornado Alley, but it is no stranger to tornadoes. EF-0 through EF-2 tornadoes strike Harris, Montgomery, Liberty, and Waller counties multiple times per year, often embedded in larger supercell thunderstorms. Straight-line winds from derechos and severe thunderstorms can exceed 80 mph, causing widespread roof damage, fence destruction, and tree falls that damage structures.
Freeze Events: Winter Storm Uri in 2021 proved that even Texas is not immune to catastrophic freeze damage. Burst pipes, cracked foundations, damaged HVAC systems, and collapsed ceilings from water damage affected homes in every county we serve. The resulting insurance claims were among the most contentious in Texas history, with carriers denying claims for “wear and tear,” insufficient “maintenance,” or alleging pre-existing conditions.
Flash Flooding: Harris County is the flash flood capital of the United States. The region’s flat topography, clay soils, and extensive impervious surfaces mean that heavy rain has nowhere to go. Flash flooding damages homes that are nowhere near a floodplain and catches homeowners off guard who may not carry flood insurance. Even for those who do, NFIP flood claims require careful documentation to receive fair settlements.
Hurricane & Tropical Storm
Jun – Nov
Hail & Severe Thunderstorm
Mar – Jun
Tornado & Straight-Line Wind
Mar – Jun
Flash Flooding
Year-round
Freeze & Pipe Burst
Dec – Feb
Fire & Lightning
Year-round
9 counties served across the Texas Gulf Coast
Call 833-4UR-LOSSUnderstanding Texas insurance regulations helps you protect your claim. Here is what every Texas policyholder should know.
Texas law limits public adjuster fees to 10% of the insurance settlement. This protects homeowners and ensures the vast majority of your claim payout goes directly to repairing your property.
Under Texas Insurance Code Chapter 4102, every policyholder has the legal right to hire a licensed public adjuster to represent them in an insurance claim. Your insurance company cannot penalize you for exercising this right.
The Texas Department of Insurance (TDI) licenses and regulates all public adjusters in the state. DCS Public Insurance Adjusters holds an active Texas public adjuster license and operates in full compliance with TDI requirements.
In Texas, the deadline to file or pursue a property damage claim is governed by the contractual limitation period in your policy, typically two years from the date of loss. Missing this window can permanently forfeit your right to recover.
Texas Prompt Payment of Claims Act (Ins. Code Ch. 542) requires insurers to acknowledge, investigate, and pay claims within specific deadlines or face 18% annual penalty interest.
Under the Texas Deceptive Trade Practices Act (DTPA), policyholders can sue insurers for unfair settlement practices and recover up to three times actual damages.
Texas law prohibits insurance companies from retaliating against policyholders who file legitimate claims, including cancellation or non-renewal solely based on claim frequency.
Appraisal clause disputes are common in Texas. When you and the carrier disagree on the amount of loss, either party can invoke the appraisal process outlined in the policy.
The Texas Windstorm Insurance Association (TWIA) provides wind and hail coverage for 14 coastal counties and parts of Harris County where private carriers will not write wind coverage.
Cosmetic hail damage exclusions are legal in Texas but must be clearly stated in the policy. Many homeowners do not realize their policy contains this exclusion until they file a claim.
Our public adjusting services cover the entire Greater Houston metro and surrounding counties. Click any county to see the communities we serve.
Houston metro
Gulf Coast
The Woodlands / Conroe
Pearland / Lake Jackson
Sugar Land / Missouri City
Anahuac / Mont Belvieu
Liberty / Dayton
Hempstead / Prairie View
Livingston
From Houston to Galveston, The Woodlands to Sugar Land — we represent policyholders in 70 Texas communities and counting.
Houston
Harris County
Pasadena
Harris County
Cypress
Harris County
Baytown
Harris County
Kingwood
Harris County
Atascocita
Harris County
Spring
Harris County
Friendswood
Harris County
Katy
Harris County
Humble
Harris County
Tomball
Harris County
Bellaire
Harris County
South Houston
Harris County
Galena Park
Harris County
Jacinto City
Harris County
Channelview
Harris County
Crosby
Harris County
Highlands
Harris County
Jersey Village
Harris County
Stafford
Harris County
Mission Bend
Harris County
Sheldon
Harris County
Huffman
Harris County
Southside Place
Harris County
The Woodlands
Montgomery County
Conroe
Montgomery County
Willis
Montgomery County
Magnolia
Montgomery County
Montgomery
Montgomery County
Splendora
Montgomery County
Shenandoah
Montgomery County
Oak Ridge North
Montgomery County
Pearland
Brazoria County
Alvin
Brazoria County
Lake Jackson
Brazoria County
Angleton
Brazoria County
Freeport
Brazoria County
Clute
Brazoria County
Manvel
Brazoria County
West Columbia
Brazoria County
Sweeny
Brazoria County
Brazoria
Brazoria County
Richwood
Brazoria County
Clear Lake
Harris County
La Porte
Harris County
Deer Park
Harris County
Seabrook
Harris County
Webster
Galveston County
League City
Galveston County
Galveston
Galveston County
Texas City
Galveston County
Dickinson
Galveston County
Santa Fe
Galveston County
Kemah
Galveston County
La Marque
Galveston County
Hitchcock
Galveston County
Clear Lake Shores
Galveston County
Bayou Vista
Galveston County
Bolivar Peninsula
Galveston County
Sugar Land
Fort Bend County
Missouri City
Fort Bend County
Richmond
Fort Bend County
Shadow Creek Ranch
Fort Bend County
Mont Belvieu
Chambers County
Anahuac
Chambers County
Beach City
Chambers County
Liberty
Liberty County
Dayton
Liberty County
Hempstead
Waller County
Livingston
Polk County
We represent Texas policyholders for every type of residential and commercial property damage claim. Click a claim type to learn more.
Our process is designed to maximize your recovery while keeping you informed every step of the way. There is never an upfront cost.
We inspect your property, photograph and document all damage, and review your insurance policy to determine the full scope of coverage.
We prepare a detailed, line-item estimate using Xactimate — the same software your insurance company uses — so there is no dispute over methodology.
We file the claim (or supplement an existing one), meet with the carrier adjuster on-site, and negotiate aggressively on your behalf.
We do not stop until you receive the full settlement your policy entitles you to. If the carrier will not pay, we escalate through appraisal or refer to legal counsel.
Dependable Claims Specialists (DCS) is a licensed public adjusting firm headquartered in Webster, Texas, in the heart of the NASA / Clear Lake area of Harris County. Our office sits near the Galveston County border, giving us rapid access to the most hurricane-and-storm-vulnerable communities along the Texas Gulf Coast.
Our founder, Joshua Osteen, spent seven years (2010–2017) working as a field adjuster for insurance carriers before switching sides to represent policyholders. That experience gives DCS an insider understanding of how carriers evaluate claims, what documentation they need, how they calculate settlements, and where they look for reasons to underpay or deny. We use that knowledge to ensure nothing is missed and every dollar you are owed is recovered.
Since 2017, DCS has represented homeowners and business owners across the Greater Houston metro through some of the most destructive weather events in Texas history, including Hurricane Harvey, Tropical Storm Imelda, Winter Storm Uri, and countless hail and wind events. We handle claims of all sizes, from a single-room water leak to a total-loss commercial property. Our fee is contingency-based: if we do not recover money for you, you owe us nothing.
Thousands of claims handled since 2017
Licensed in Texas — TDI regulated
No recovery, no fee — ever
Contact Dependable Claims Specialists for a free property inspection and claim review. We work on contingency — no recovery, no fee. Serving all of Texas from our Webster office.