Privacy Policy
Dependable Claims Specialists, LLC
Last Updated: March 20, 2026
Your data is never sold
No third-party advertising
Encrypted in transit and at rest
1. Introduction
Dependable Claims Specialists, LLC ("DCS," "we," "us," or "our") is a licensed public adjusting firm serving property owners in Texas and Florida. We are committed to protecting the privacy and security of the personal information you share with us.
This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your personal data. This policy applies to our website at dcspia.com, including all forms, pages, and services offered through the site.
By using our website or submitting any form, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We collect information you voluntarily provide to us when you submit a form, contact us, or request our services. This may include:
Contact and Identity Information
Name, phone number, email address, mailing address, and property address.
Insurance and Claim Information
Insurance company name, policy number, claim number, date of loss, cause of loss, coverage details, adjuster information, and claim status.
Documents and Files
Insurance policies, declaration pages, photographs, videos, estimates, receipts, correspondence, and any other documents you upload through our intake forms.
Communications
Messages, descriptions, timelines, and other written or voice-to-text content you provide when describing your loss or claim.
Referral Information
How you heard about us and, if referred by a person, their name.
Technical Information
Browser type, device type, IP address, and pages visited, collected automatically through standard web server logs and bot-protection services.
3. How We Use Your Information
We use the information you provide solely for the following purposes:
- •To evaluate your insurance claim and determine how we may be able to assist you.
- •To contact you by phone, email, or text to discuss your claim and our services.
- •To organize and manage your claim file, including storing documents in a secure, encrypted folder accessible only to our team and you.
- •To record your intake information in our secure client management system for internal use only.
- •To send you transactional communications related to your claim or our services, such as confirmation emails and follow-ups.
- •To comply with applicable laws, regulations, and professional licensing requirements.
- •To protect the security and integrity of our website and prevent fraudulent or automated submissions.
- •AI Processing & Vendor Sharing: By submitting your information, you consent to our use of your data, in conjunction with Artificial Intelligence (AI) tools, for the sole purpose of evaluating, negotiating, and processing your claims. You further consent that DCS has the right to share necessary claim data with affiliated vendors, contractors, attorneys, and specialized experts strictly as required to process and resolve your claim.
4. We Do Not Sell Your Data
We do not sell, rent, trade, or otherwise transfer your personal information to any third party for commercial or marketing purposes. Ever.
We do not use your information for advertising, behavioral tracking, or data brokering. We do not share your information with any marketing platforms, lead generation services, or data aggregators.
Your information is used exclusively to evaluate and assist with your insurance claim. It is not a product. It is not monetized.
5. Third-Party Services
To operate our website and manage your claim information securely, we use trusted third-party service providers. These providers process your data only as directed by us and are bound by their own privacy and security commitments. Categories of services include:
- •Website hosting and infrastructure
- •Secure client record management (SOC 2 certified)
- •Encrypted document storage (ISO 27001 certified)
- •Transactional email and SMS delivery
- •AI-assisted claim analysis and customer support
- •Bot and spam protection
None of our service providers are authorized to use your data for their own marketing or to share it with other parties. We do not use advertising pixels, behavioral tracking, or data brokering technology on this website.
6. Data Security
We take the security of your personal and insurance information seriously. The following measures are in place to protect your data:
- •Encryption in transit: All data transmitted between your browser and our website is encrypted using TLS 1.3 (HTTPS). This is enforced on every page and cannot be bypassed.
- •Encryption at rest: All stored data is encrypted at rest using AES-256 encryption by our service providers.
- •API key security: All API keys and credentials used to access third-party services are stored as server-side environment variables and are never exposed in the browser or in our source code.
- •Bot protection: All forms are protected by automated bot detection to prevent spam submissions and unauthorized access attempts.
- •Access controls: Access to your claim file and records is restricted to authorized DCS staff only.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including any applicable legal, regulatory, or professional licensing requirements. For insurance claim files, this typically means retaining records for a minimum of five (5) years following the conclusion of your claim, consistent with Texas and Florida insurance regulations.
If you would like your information deleted and there is no legal obligation requiring us to retain it, you may contact us using the information in Section 11 below.
8. Your Rights
Depending on your state of residence, you may have certain rights regarding your personal information. These include:
Right to Access
You may request a copy of the personal information we hold about you.
Right to Correction
You may request that we correct any inaccurate information we hold about you.
Right to Deletion
You may request that we delete your personal information, subject to any legal retention obligations.
Right to Opt Out of Communications
You may opt out of non-essential communications from us at any time by contacting us directly or using the unsubscribe link in any email we send.
To exercise any of these rights, please contact us using the information in Section 10. We will respond to your request within 30 days.
9. SMS Text Messaging Terms
By providing your phone number on any form on this website, you consent to receive transactional text (SMS) messages from Dependable Claims Specialists (DCS PIA). These messages are related to your claim, appointment, or inquiry and may include:
- •Appointment confirmations and reminders
- •Claim status updates
- •Responses to your inquiries
- •Scheduling links and follow-up notifications
Message Frequency
Message frequency varies based on the status of your claim or services. We do not send marketing or promotional text messages.
Data Sharing
Mobile information and SMS opt-in consent will not be shared with any third parties or affiliates for marketing or promotional purposes.
Message and Data Rates
Standard message and data rates may apply depending on your mobile carrier plan.
How to Opt Out
You can opt out at any time by replying STOP to any message from us. You will receive a one-time confirmation that you have been unsubscribed. After opting out, you will no longer receive SMS messages from DCS unless you re-consent.
Help
For assistance, reply HELP to any message, or contact us at claims@dcspia.com or call 833-4UR-LOSS (833-487-5677).
SMS Service Provider
SMS messages are delivered through Twilio, Inc. Twilio processes your phone number and message content solely for delivery purposes and does not use your data for marketing. View Twilio's Privacy Policy.
Supported Carriers
SMS messaging is supported on all major US carriers including AT&T, T-Mobile, Verizon, Sprint, and others. Carriers are not liable for delayed or undelivered messages.
11. California Privacy Rights (CCPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) grants you the following rights:
- •Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you.
- •Right to Delete: You may request deletion of your personal information, subject to legal retention requirements.
- •Right to Opt Out of Sale: We do not sell your personal information. We have never sold personal information and have no plans to do so.
- •Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
To submit a verifiable consumer request, contact us at claims@dcspia.com or call 833-4UR-LOSS. We will respond within 45 days.
12. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.
13. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your information is being handled, please contact us:
14. Aggregated Data & Industry Analytics
In addition to processing your personal information for claim management purposes, Dependable Claims Specialists (DCS PIA) may compile aggregated, de-identified data derived from claim records, vendor interactions, and system metadata for the purposes of industry analytics, benchmarking, and trend analysis.
While all Personally Identifiable Information (PII) is kept strictly confidential, we reserve the right to aggregate, anonymize, and analyze metadata, timeline events, and vendor interactions within our system. This aggregated data cannot be used to identify any individual client.
Aggregated and anonymized data may be utilized for: industry advocacy and legislative support, identifying systemic practices that may harm policyholders, benchmarking claim processing efficiency, and improving our services.
You may opt out of having your claim data included in aggregated analytics by contacting us at the information provided below. Opting out will not affect the processing of your individual claim.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.
