Matching Matters. We Make Sure the Insurance Company Agrees.
We partner with flooring contractors to document damage properly and argue for the full scope of replacement when matching is not possible.
Why Flooring Contractors Partner With DCS
Flooring claims are among the most frequently disputed in property insurance. The matching rule, which requires that repairs result in a uniform and consistent appearance, is a powerful tool for policyholders but is routinely ignored by insurance adjusters who want to pay only for the directly damaged section. We know the matching rule, we know how to document the case for full replacement, and we know how to win the argument.
We also handle the moisture documentation side of water-damaged flooring claims, working with restoration contractors to ensure the drying scope is properly documented and the flooring replacement is fully funded.
How We Support Flooring Contractors
Matching Rule Documentation
We document and argue for full floor replacement when damaged flooring cannot be matched to the undamaged adjacent areas.
Water Damage Documentation
We document water damage to flooring with moisture readings, photographs, and written assessments of repair vs replacement.
Fire and Smoke Damage
We document fire and smoke damage to flooring including soot contamination, heat damage, and water damage from firefighting.
Scope Disputes
When the insurance company disputes the scope of flooring replacement, we prepare the documentation and argument to resolve the dispute.
Supplement Claims
We prepare supplement claims for additional flooring damage discovered after the initial inspection.
Team Training
Free training for flooring teams on claims documentation, moisture documentation, and matching rule arguments.
Free Claims Documentation Training for Your Team
We offer complimentary on-site or virtual training for your staff on how to properly document insurance claims, what to do when insurance is involved, and how to protect your customers and your business. This is not a sales pitch. It is practical education that makes your team more valuable to every client you serve.
